Pacuare Jungle Lodge is owned by Aventuras Naturales S.A., Costa Rica


Enrollment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, Aventuras Naturales may be referred to as the "Operator" or as "Aventuras Naturales."


All reservations should be made in writing either by fax or e-mail. Aventuras Naturales will promptly answer every request within 36 hours of receipt of request.


For reservations made 60 or more days in advance, a 50% deposit is required at the time of booking to guarantee the services listed in the itinerary. The remaining payment of 50% is due no later than 6 weeks prior to tour departure. Reservations made within 30 days of arrival will require a full payment at time of booking.

Form of Payment

All payments must be received in U.S. dollars. Payments may be made in the following manner:

Credit Card Authorization Form (VISA or MasterCard) completed legibly, in full and personally signed by the client.  Charges will be made in our local currency, Colones for the quoted amount in US Dollars, utilizing that day´s exchange rate.

Personal or agency check (made out in U.S. dollars, drawn on a U.S. bank) may be mailed to our drop-box at the following address:
Aventuras Naturales
SJO 745 P.O. Box 025216
Miami FL 33102-5216
We kindly request that you notify us when payment is sent, either by sending a faxed copy of the check or informing us by e-mail.

Transfer instructions below:

Bank:                                    Banco Nacional de Costa Rica.
Address:                              San Jose, Costa Rica
Swift Code:                         BNCRCRSJ
Account in US Dollars:     100-02-0800601729-7
Beneficiary:                        Sitio Web Info Costa Rica S.A.


We kindly request that you notify us when payment is sent, either by sending a faxed copy of the wire confirmation receipt or informing us by e-mail. Please include the amount and date of the transfer; as this is the only way we can confirm it.

Upon receipt of payment by transfer, we will provide you with a receipt and confirmation of all services listed in the itinerary.

Modification / Cancellation Notice for individual bookings
Cancellations must be received in writing, either by fax (+506 - 253-6934) or e-mail. The following charges will apply when cancellation is made after the booking is confirmed by Aventuras Naturales. Days prior to scheduled departure: 30 -15 days a full refund, minus any non-refundable hotel and tour deposits and a U.S. $75  handling fee will be made. 14 days or less will be fully charged at 100%. Any variations of this policy based on dates of travel or changes in specific hotel or tour policies will be disclosed to you in the itinerary. We strongly recommend cancellation insurance.

Note: The same fees apply for partial cancellations of a booking.
In case you need to modify your hotel pick-up, please call our main phone line only 011 (506) 224-0505/ 225-3939 between 6am-8pm Central time/ Sundays 6-7am/3-7pm.  Otherwise, your absence at the confirmed location will be considered a No-show and will be charged at 100%.

During the Christmas season (December 20 – January 05) cancellations must be received no later than 60  days in advance of your trip. Cancellations made with less than 60  days written notice will be fully charged at 100%. Depending on the hotel and tour cancellation policies   a non-refundable deposits may apply  if cancellation is made 60 days or more days prior to arrival.
Note: The same fees apply for partial cancellations of a booking.

What happens if the rafting access in or out to/ from Pacuare Lodge  is cancelled?
On occasions we are forced to cancel the arrival and/or departure by river rafting on our overnight trips to Pacuare Lodge   due to unsafe water level  of the river. In these cases, clients will access or leave the lodge by ground transportation by  4x4 vehicle (approximately a  45-minute ride ).  A refund of the unused portion of the rafting trip will be given under these circumstances.


No refund will be made for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delay or cancellation. Involuntarily unused services will be refunded subject to the policies of individual suppliers. In this case, we reserve the right to deduct a service charge. Any petition for refund must be received in writing within 30 days of scheduled departure to Costa Rica  and must be accompanied by all negotiable vouchers, air tickets, etc. No refund will be made for cancellations 60 days or less during Christmas Season.


Our trips include all services as specified in the respective itinerary. The final itinerary and price that is accepted by the client shall be considered binding in its nature (whether by e-mail or fax) and only those services mentioned will be included.

Domestic Flights

Aventuras Naturales acts as an agent for the purchase of domestic airline tickets and the passenger contract in use shall constitute the sole contract between the airline and the passenger. Aventuras Naturales is not responsible for cancellations or delays of domestic flights or for any lost services as a result thereof. Domestic flights are regularly scheduled. In the case of non-operation of a domestic flight for any reason, the client will be responsible for any additional expenses or will pay the difference for a charter plane. Due to the risk of flight delay or cancellation, Aventuras Naturales does not recommend scheduling domestic flights on the same day as international flights; all clients insisting on scheduling domestic and international flights on the same day shall do so at their own risk.

Travel Documents

All clients will receive upon arrival an envelope with a welcome letter, information about contact persons and emergency numbers, copies of final itinerary and vouchers. All clients should be properly advised that only vouchers from Aventuras Naturales are valid in Costa Rica and are non-transferable.

Liability Insurance

Aventuras Naturales is covered with an insurance policy issued by the National Insurance Institute of Costa Rica (Instituto Nacional de Seguros). However, we strongly suggest that your agency, or the clients themselves, arrange for a short-term traveler's insurance covering baggage, accident/life and trip cancellation. Please note that Costa Rica's insurance industry is state-owned, and the    insurance that we are permitted to purchase for our trips is limited. If the rare occurrence of an accident should happen, the client will be responsible for paying for medical attention received at the time of service and will need to contact his/her insurance company directly for reimbursement upon return to their home country. Aventuras Naturales is not responsible for covering any medical costs not specified in our insurance policy, including transportation to/from medical services, translation or interpretation services or hospital deposits; nor are we liable for a client's inability to make the required payment.

Safety and Liability

We will spare no effort to provide you with the highest quality, most enjoyable experience possible. Aventuras Naturales' river guides are among the best in the business and each is trained in Standard First Aid, CPR, and Swift Water Rescue. They will instruct you on all safety measures before each trip and will advise you as the trip progresses. A fully stocked first-aid kit is standard equipment on every trip. However, outdoor and adventure activities can be physically demanding with inherent elements of danger beyond our control. Aventuras Naturales (its owners, associates, agents and employees) assumes no responsibility for injury, loss, damage to person or property, or for additional expenses due to acts of God (sickness, weather, etc), strike, detention, riot, war, quarantine, thefts, civil disturbances, or government regulations or restrictions. We are not responsible for any accidents, delays, inconveniences, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of others or from causes beyond our control. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary. For those trips and tours where Aventuras Naturales is not the source or provider, we act solely as agents and as such assume no responsibility should any supplier fail to provide the service contracted. Baggage is the sole responsibility of the owner and will be transported at the owner's risk.

We reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour, the rights and welfare or enjoyment of the other tour members. A refund of the recoverable land tour services is the limit of Aventuras Naturales liability in this event.

We cannot allow persons under the influence of alcohol or drugs on any of our trips. No refunds will be given under such circumstances.

Medical and Health

Persons with known medical conditions, pregnancy, dietary restrictions or problems should make them known to Aventuras Naturales well before arrival. Aventuras Naturales will make every effort to accommodate dietary or other requests, at times with an additional cost to the client. We reserve the right to disqualify anyone at any time during the tour if it is felt that the individual is physically incapable of performing an activity and/or if that individual's continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour. Aventuras Naturales assumes no responsibility for special arrangements necessary or problems. experienced for or by passengers physically unable to participate in the planned activities with no previous notification.

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